If you have just switched provider or upgraded to a new package then obviously your hope is that you will be getting better speeds, but all too often adverts tend to over-promise.

The first step to knowing how fast to expect your broadband will be is to dig out the detail of what you ordered, so while you may have ordered an up to 76 Mbps connection not everyone will get that speed. Most broadband providers will give you a personal speed estimate when you order; this may be a single figure or a range and it is this estimate any faults or slowness need to be judged against rather than the 'up to' speed in any advert.